Remote Monitoring and Management

Remote Monitoring and Management

Remote Monitoring and Management (RMM) software, as the name suggests, is a software packet put together for the purpose of remotely monitoring and managing servers, workstations, and other web devices. Most RMM software uses a dashboard that supplies an instant outline of the systems being monitored. Some remote systems need a technical software package for their dashboard. Other systems are built to be used in a web browser.

The two main types of RMM platforms use either active monitoring, passive monitoring, or a blend of both. In a passive environment, the dashboard monitors the external traffic from a workstation or server to get a picture of its overall health. Using this measurement, RMM software takes into account such tests as ping, HTTP, and network SNMP traffic. Active monitoring also demands the installation of a small software package called an agent onto the host machine.

If you’ve ever tried to talk a user through a computer configuration or event log over the phone, the benefits of remote management software will be instantly obvious. This software delivers firsthand insight into a computer's health and any issues that might crop up. One of the biggest advantages of remote management software is the capacity to see possible problems and take care of them before they can do any harm. An example of this would be a hard drive that constantly underperforms or seems slow. This could be an indication of a drive that is about to fail, and for which corrective measures could be taken before data is missing.

Another key advantage of many remote management software packages is the ability to schedule automated tasks and keeping. You could schedule a cleanup of temporary files from users' directories in the middle of the night. Many remote management packages are also oftentimes bundled with anti-virus and anti-malware packages. These packages can be revised automatically and scans can be set to run at prescribed breaks to keep the entire network safe.

One of the best ways to enforce remote management software is for IT to move away from a break or fix model to a managed services model. Break or fix is commonly what most people think of when the words computer technician come up. If your computer breaks, you call a technician out to come and fix it. That technician demands a fixed price for a service, whether it’s changing a hard drive, installing a new video card, or performing an anti-virus check.

With organized services, on the other hand, the customer pays a specified cost, usually per month, on each workstation or server for monitoring. The managed service provider uses a remote management program to keep an eye on customers' computers and solve any troubles as they arise. This type of management eradicates the feast-or-famine revenue that most break or fix operators face. A managed service model and remote management software can help provide routine revenue for computer technicians.

The remote management software model also supplies the provider with options to make additional cash revenue through hardware or software sales. As in our example above, the managed service provider was able to spot a conceivable hard drive failure and take action before anything was lost.

Most remote management software packages also provide a number of various reports. This allows a software provider to prove its worth and show customers precisely what type of service they’re getting with their monthly fee.
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